Build Loyalty Through Every Interaction

Every conversation, every email, every follow-up — it all adds up to your customer experience.

From first impressions to long-term relationships, this 5-day challenge will help you see your business through your customer’s eyes and turn ordinary interactions into extraordinary loyalty.

Join us October 13–19 for the Customer Experience Challenge, a guided learning series designed for sales, service, and management professionals who want to elevate the way they serve and retain customers.

How It Works:

• Watch 2 short videos each day
  Each video focuses on a specific part of the customer journey — from communication and empathy to follow-up and loyalty building.

• Complete the end of week quiz.

• Earn your certificate of completion at the end of the week by finishing all activities.

  
  

What You’ll Gain:

✅ A deeper understanding of your customer’s journey
✅ Practical tools to strengthen communication and trust
✅ Confidence in handling tough situations gracefully
✅ Strategies to create “wow” moments that lead to loyalty
✅ A renewed sense of purpose in how you serve and connect

👉 Opt in now to join the Customer Experience Challenge and start creating loyalty that lasts.

This week’s challenge is all about practicing your email prospecting skills with The Two-Email Test.

After watching the video here's what you'll do: 

1. Write your “Stage Setter” email. Keep it short, introduce yourself and your company, and ask a simple, low-pressure question.

2. Write your follow-up email. Send it a few days later, make it casual and personal, acknowledge their busy inbox, and re-state your purpose.

3. Reflect on the process. Tell us after writing the emails, did the follow-up feel more natural or authentic? How did it change your approach?

Learn how to confidently explain your digital products in a clear, simple way that focuses on what matters most to your clients.

Step 1 – Watch the Training

• Video 1: 20-Second Drill – Scenario

• Video 2: 20-Second Drill – Process

Take notes as you watch, especially on the rules: keep it short, simple, and focus on WIIFT (What’s in it for them).

Step 2 – Complete Your Drill

Choose 1–3 simple tasks to put your learning into action:

• Write Your Own Drill (100 words max):
  Draft a 20-second explanation of why a client should consider your station’s digital products.

  • Use the inverted pyramid (Who, What, Where, When, Why, How).

  • Focus on client outcomes (traffic, sales, ROI).

• Practice & Record:
  Say your drill out loud until it feels natural. Time yourself — keep it under 20 seconds.

• Mini-Close:
  Add a short closing statement that shows how digital ties into their goals (e.g., “This helps you reach unique visitors ready to act, which means more sales for your business”).

  
  

Step 3 – Share & Reflect

• Post your finished 20-second drill in the discussion thread.

• Reflect on the process:

  • Did you stay under 20 seconds?

  • Was your language simple and client-focused?

  • How confident did you feel compared to before?

Want to build stronger connections, improve your communication, and create greater psychological safety at work? Join us for a 10-day challenge inspired by the Anatomy of Trust video series on the Ten-Minute Trainer Network.

Over the course of two weeks, you’ll take small, intentional steps to:

• Discover your communication style.

• Strengthen your emotional intelligence.

• Stretch into new behaviors that foster collaboration.

• Build a personal action plan for trust and leadership.

  
  

How It Works

• Watch the Videos: Between September 8–19, watch all of the videos in The Anatomy of Trust collection. This is the only requirement to receive your certificate of completion.

• Daily Challenge Activities (Optional): Each day you’ll be encouraged to try a private reflection or practice exercise. These are for you only — no sharing required. (Of course, if you’d like to share your insights in the community, we’d love to hear them!)

Your Reward

✅ A Certificate of Completion to recognize your commitment to building trust and psychological safety at work.

✅ The confidence of knowing you’ve taken meaningful steps to strengthen your leadership and relationships.

Duration: 30 minutes
Featuring: Sales Trainer Chris Lytle

Challenge Overview:
Money talk doesn’t have to be awkward—it should be empowering. In this challenge, you’ll learn to present pricing confidently, ditch financial hesitation, and build trust while selling bigger schedules. Whether you're new to sales or ready to level up, this challenge will help you stop selling scared and start selling strong.

How to Participate and receive your certificate of participation:

Watch all 3 videos in this challenge. 

Place a comment in the chat on what was your favorite takeaway from the series. 

This challenge is all about uncovering what drives you and learning how to better understand the people around you.

The “True Colors” series is a step-by-step look at how personality traits shape our communication, teamwork, and leadership styles. You’ll watch each short video in order, reflect on the content, and walk away with practical tools to strengthen your personal and professional relationships.

Whether you're a “Blue” with a passion for people or a “Gold” who thrives on structure, you’ll gain fresh insight into how to connect, collaborate, and lead with impact.

🎯 Your Mission:
Complete all videos in the series before Friday, August 1st. Each video builds on the last so make sure to follow the order. No skipping ahead! If you have already watched the series, you will need to watch again for this challenge. At the end of the challenge let us know what your color in the comments. 

This challenge will set you up for the live stream session with Amanda that will happen on Tuesday August 5th where Amanda will be teaching leaders how to use the colors system to effectively manage their teams. 

Duration: 2 Weeks (Self-Paced)
Based on: How to Create a Magnetic Personal Brand video series by Dr. Terry Daniels

In just two weeks, you’ll clarify your personal brand, sharpen your professional presence, and learn how to tell your story in a way that attracts the right people and opportunities. This self-paced challenge features short video lessons, simple weekly assignments, and guided handouts to help you build a brand that reflects who you are and what you stand for.

What You’ll Do:

✅ Craft a strong personal brand statement

✅ Discover what makes you inspirational to others

✅ Audit and improve your public-facing presence

✅ Create content that reflects your voice

Completion Requirements:
To receive your certificate, watch the videos in this series and respond to us at support@tenminutetrainernetwork.com letting us know you did the assignments. This challenge is for you, so we don't need to see the assignments unless you want to share them. 

Responses are due on or before August 16th, 2025.